Privacy Policy

Effective Date: September 12, 2025
Last Updated: September 12, 2025

At MoSS Gabriola we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Canadian privacy laws.

Information We Collect

We may collect the following types of personal information when you use our website, shop with us, or interact with us:

• Name, email address, phone number, and billing/shipping address

• Payment information (processed securely through third-party providers)

• Account login details (if you create an account)

• Purchase history and customer preferences

• Device, browser, and usage data (such as IP address, cookies, and analytics)

• We DO NOT sell, share, or distribute customer information to third parties for advertising, marketing, or other similar purposes.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Communicate with you about your purchases, inquiries, and promotions

• Provide customer service and support

• Improve our website, products, and services

• Comply with legal and regulatory requirements

Sharing Your Information

We do not sell, share, or distribute your personal information for gain. We may share it with trusted third parties only in the following circumstances:

• Service providers (e.g., payment processors, shipping companies)

Consent

By providing personal information to us, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, subject to legal and contractual restrictions.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. These technologies may include:

• Essential cookies: Required for site functionality, such as keeping your cart and login active. These cannot be disabled without affecting how the site works.

• Analytics cookies: Help us understand how visitors use our site (pages visited, time spent, etc.) to improve performance.

• Advertising/Marketing cookies: Used to show relevant promotions and measure ad performance.

You can manage or disable cookies through your browser settings. Please note that blocking or deleting cookies may limit certain features, such as saving your cart, logging in automatically, or viewing personalized content.

Data Security

We implement reasonable safeguards (technical, administrative, and physical) to protect your personal information from loss, theft, unauthorized access, or misuse.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent to the use of your information

• File a complaint with the Office of the Privacy Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will always reflect the latest version.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Info@mossgabriola.ca